Shipping Policy

Last Updated: Feb 20, 2014 11:51AM EST

The 3 different types of orders at Envelopes.com include:
Plain Orders, Printed Orders and Sample Orders.


 

Plain Orders


95% of plain orders ship the same or next business day. We do not guarantee same day shipping, but we try very hard!
 

In the event that an item is backordered, you will be notified and presented with the best options to proceed with the order.

Orders are processed Monday-Friday, 9AM to 5PM ET. Orders placed outside of these hours will not be processed until the next business day.  Orders placed after 5:00pm ET on Friday, will be processed on Monday, except in the event of a Holiday in which the fulfillment center is closed.  Envelopes.com facilities are closed on weekends.  

 

If you order has been processed for shipping, or has shipped, we can not cancel your order. You can refuse the delivery, and your order will be subject to our return policy.
 

In the event there is a credit card authorization issue, the order will be put on hold and you will be notified immediately.


 

Printed Envelopes


After you have approved your proof and production is complete, shipping transit time will take from 1-7 business days depending on what level of Shipping Service you have selected.  Once your proof is approved, total processing, production and delivery time for printed orders can be as fast as 3 business days or as long as 11 business days depending on your production time, shipping method, and delivery location.

 

Sample Orders


Sample Orders are processed and mailed via the US Postal Service with 1st Class Postage within 3-5 business days. They do not have a tracking number.

In the event a Sample Order is deemed to exceed the US Postal Service 1st Class Mail guidelines you will be contacted by customer service regarding the fee for an alternate shipping method.

 

 

Shipping Methods


Free Pickups:
  1. If you're in the Long Island area, you can pick up your order FREE of charge at the Amityville, NY location.
  2. ​You will be notified by phone when your order is ready.
  3. Free pickup is available M-F, between the hours of 9:00AM-5:00PM ET
Envelopes.com uses a range of carriers for each shipping option.  We choose the most appropriate delivery method for your ship to address. Envelopes.com will choose a preferred carrier after your order has been placed.

USPS Priority Mail: Your order will be delivered within 1-3 business days after the order leaves an Envelopes.com facility, not counting the ship date and not including Sunday, or USPS Holidays. Package arrives before end of day along with your normal mail delivery Monday through Saturday.

Standard (Up to 7 days): Your order will be delivered within 7 business days after the order leaves an Envelopes.com facility, not counting the ship date and not including Saturday and Sunday, or Carrier Holidays. Package arrives before end of day. We ship from multiple locations.

Premium (2-3 days): Your order will be delivered 2-3 business days after the order leaves Envelopes.com, not counting the ship date and not including Saturday and Sunday, or Carrier Holidays. Package usually arrives by end of day.

Next Day (1 day): Your order will be delivered 1 business day after the order leaves Envelopes.com, not counting the ship date and not including Saturday and Sunday, or Carrier Holidays. Package usually arrives before end of day.

Next Day AM (1 day): Your order will be delivered the next business day by 12pm, after the order leaves Envelopes.com, not counting the ship date and not including Saturday and Sunday, or Carrier Holidays. Package usually arrives before end of day.  


If you would like to place a UPS or FedEx shipping charge that is over $25.00 on your own UPS or FedEx account, you can supply the number in the comments box on the checkout page. We do not accept customers' account for sample orders. The shipping charge will show on your order confirmation, but we will remove the shipping cost before charging your credit card.


All orders shipped to a NY address will be charged the appropriate state sales tax.

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We accept Purchase Orders from Government, Schools & Universities for orders over $100.

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